Fair Go Casino Account Verification Guide

What account verification involves

Account verification is the document-checking stage used when an account needs identity or payment details confirmed. The exact requests and steps can vary, so follow the instructions shown in the account area and read any message carefully before submitting a file.

Preparing the relevant documents first can make the process easier. Check that the name and personal details on your account match the information shown on your documents. If there is a difference, avoid submitting repeated files without checking the reason for the mismatch.

Prepare your documents before uploading

Start with the document type requested in the verification message. Depending on the check, this may involve identity information, address details or confirmation of a payment method. Only provide the items requested through the account’s designated verification process.

• Use a current document where the relevant details are easy to read.
• Make sure the entire document is visible, including its edges where required.
• Check that your name and other details are consistent with the account information.
• Use a clear image or file rather than a cropped, heavily compressed or edited copy.
• Keep the original document available in case an additional check is requested.

Do not obscure information unless the upload instructions specifically tell you to do so. If a payment document is requested, follow the masking directions carefully and do not send more financial information than is necessary for the stated check.

Image and file checks

Before uploading, open each file and inspect it at full size. Glare, shadows, reflections, blurred text and cut-off corners can make a document difficult to assess. A photo taken in good light on a flat surface is generally easier to inspect than a hurried or angled image.

Use the file format and size accepted by the upload screen. If the page rejects a file, check its extension, size and readability before trying again. Avoid altering a document in a way that could make its contents unclear. Keep a private copy of what you submit so you can refer to the same version if you need help later.

How to submit a verification request

1. Sign in and open the account, profile or verification area.
2. Read the request and note which document category is required.
3. Select the matching category before choosing a file.
4. Review the preview to confirm that the document is complete and readable.
5. Submit the file once, then record any confirmation or reference shown on screen.

Submitting several different versions of the same document can make it harder to identify which file should be reviewed. If the upload fails, note the exact message and correct that issue before submitting again.

How to check your verification status

Return to the account area and look for the status attached to the document request. A status may indicate that a file is awaiting review, has been accepted, or needs attention. Treat the wording on the account page as the current instruction and check whether a reason or next step is displayed.

If the status does not change, first confirm that the upload was completed rather than left in draft form. Check your email, account messages and any notification area for a request to provide another document or clarify a detail. Keep the date of submission and the document category for your own records.

If a document is rejected

Read the rejection message before replacing the file. It may point to an unreadable image, missing page, inconsistent detail or an incorrect document category. Address the specific issue and submit the requested replacement through the same account area where possible.

If the reason is unclear, contact the available support channel from the site and describe the issue without sending documents through an unrelated channel. Include the relevant account identifier only where the support instructions request it. Never share your password or full payment credentials in a support message.

Verification and login problems

A verification issue and a login issue may require different steps. If you can access the account but cannot complete an upload, focus on the document request and the upload message. If you cannot sign in, use the account recovery or login-help process first, then return to verification when access is restored.

For a general access problem, record the device, browser and message displayed. Avoid repeatedly entering credentials if the account is temporarily restricted. Use the relevant help route rather than creating another account, as duplicate details may complicate an existing check.

Before you submit

• Have you selected the document category requested?
• Are all details readable and consistent with the account?
• Is the whole required document visible?
• Have you checked the preview and saved the submission confirmation?
• Do you know where to view the status or next message?

For related account access questions, review the login help and troubleshooting information. If you are ready to visit the account area, use the site’s established access route and follow the instructions displayed there.